SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- We currently support shipping to the US, EU.
- Europe available：Germany/Austria/Belgium/Bulgaria/Hungary/Luxembourg/Netherlands/Poland/Slovakia/Slovenia/Denmark/Finland/France/Greece/Portugal/Romania/Spain/Sweden/Croatia/Ireland/Italy/UK
Standard shipping Free Shipping on All Items.
Shipping method: UPS and DHL
| country | Processing time | Shipping time | Freight |
| USA | 1-2 business days | 3-8 Business days | For free |
| Europe | 1-2 business days | 3-8 Business days | For free |
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
3.How to track my order?
You can track your order on our website through the following link: Click to query
Tracking link:https://www.17track.net/en
Please note: depending on your location, standard shipping may take up to 3 to 8 working days.
4.How long will my product take?
We will ship your order within 1-2 working days, Shipment from warehouse, and it usually takes 3-8 working days to receive your products.
5.Taxes and duties
For the United States、EU
Please note that all packages are shipped from hosmarte. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in hosmarte.
6.The cut-off time
Cut-off time is the time by which you need to place their order for it to begin processing on the same day. Orders that miss the cut-off time don't begin processing until the following business day.
The default cut-off time for starwake orders is 5:00 AM GMT+8.
Note: Since orders placed after the cutoff won't begin processing until the next business day, customers who miss the cutoff will see an extra business day added to their delivery estimate.
If you have any questions please feel free to contact us:
Email: hello@hosmarte.com
Note: During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately, this is beyond our control, we will do our best to improve this issue.
More Information:
Email: hello@hosmarte.com
Address：No. 1303, 13th Floor, Building 1, No. 1303, No. 88, East Section of Haike Road, Liucheng, Wenjiang District, Chengdu,China
Warehouse Address：16333 Pboebe ave，La Mirada CA 90638